Product Support

Submitted by srk on Tue, 11/30/2021 - 11:36
Components

On the Ground

Machine Uptime

Know-how

Knowledge Sharing

Lifecycle Support

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You gain from on-the-ground support

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Supporting products is central to our customer promise, backed by the tools, processes and expertise of our people.

The one-of-a-kind, on-the-ground support network delivers expert service, integrated solutions, after-sales support, fast and efficient parts fulfilment, world-class remanufacturing capabilities and more. We partner with customers to help them improve operations, maximize machine productivity and minimize costs.
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Gainwell Engineering offers a worldwide support network so that our customers, both global and Indian, gain the confidence to invest in our products
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Gain the advantage of having a warehouse near you
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GLOBAL SUPPORT AT A LOCAL LEVEL
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EXPANDED PRODUCT LINE

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MACHINE UPTIME

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Machine availability is vital to meeting production targets. We help deliver that critical uptime by providing expert maintenance and repair services, or technical assistance and training for sites that choose to do their own. Repairs are expedited by fast and efficient parts fulfilment, leveraging our global logistics support system and parts facilities.

In addition, we leverage information gained from machine health systems, preventive maintenance programs and other initiatives to predict maintenance and repair needs and anticipate the parts and components that will be required.

We partner with customers in the planning that is essential to a successful maintenance organization, then together we execute these activities to deliver the highest possible machine availability.
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COMPONENT LIVES
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PARTS FULFILMENT

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KNOW HOW

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Machine productivity is about more than maintenance; it’s also about knowledge. So we share what we know, helping you understand your machine ownership and operating costs so you can make informed decisions about maintaining, operating, rebuilding and replacing equipment. We use technologies to help mines lower costs, improve efficiency and increase productivity. And we partner with you to develop and implement projects designed to improve safety, operations, maintenance, and supply and inventory efficiencies.
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BEST PRACTICES
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CONTINUOUS IMPROVEMENT

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Find out more about equipment lifecycle operations driving towards the sustainability innovation

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When you put a Gainwell Engineering product to work on a mine site, that’s just the beginning of our relationship with that piece of equipment. We’re partners through the entire machine life cycle from delivery, through the day-to-day operation and maintenance, to major repairs and rebuilds. Every decision made during this cycle will have an impact on the cost per ton you achieve. We offer a number of processes, tools, technologies and knowledge-sharing that help you better manage your equipment.
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REBUILD AND REMANUFACTURE COMPONENT
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MAINTENANCE AND REPAIR
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REBUILDING MACHINES TO LIKE-NEW STANDARDS

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KNOWLEDGE SHARING

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The way your equipment is maintained and operated has a significant effect on the value you receive from your investment. One of the ways we contribute to your equipment’s productivity is by providing training - both for those who take care of your equipment and those who operate it.

We offer a wide variety of training opportunities designed to meet individual mine-site needs - from online courses to on-site, instructor-led programs. Events are another major component of our training efforts. Customer Mining Forums allow us to deliver information on equipment, operations and maintenance. We also provide training to help dealers improve their shop efficiencies, rebuild practices, maintenance processes and more.

All of these education events have an added benefit - an opportunity for all of us to learn from each other.

Corporate Initiatives for social gains

TRAINING THE MAINTENANCE TEAM

The Gainwell Engineering dealer technicians are experts at maintenance and repair, but we recognize that some of our customers would rather perform a portion or all of their own equipment maintenance. Even if you partner with us for these services, you need basic skills and knowledge to ensure you’re properly managing equipment on a day-to-day basis. Dealers develop technician training programs based on each individual mine site’s needs — from routine service to advanced troubleshooting. We also work alongside you to educate you on processes and programs like contamination control, fluid analysis, Condition Monitoring and Component Life Management — important enablers to maintenance and repair that follow a proactive approach to equipment management.

Corporate Initiatives for social gains

ELEVATING OPERATOR PROFICIENCY

Operator skill is a key contributor to productivity. Our operator training programs and online health and safety e-learning courses help you elevate operators to higher levels of proficiency and realize the full potential of your equipment investment. In addition, operators who are well-trained take better care of equipment, which reduces downtime, and have heightened safety awareness. Training includes instructor-led classroom sessions, on-the-iron sessions, online e-learning classes, self-learning CDs and simulator training.